The Kuhn Group, Inc.
We are I.T.
RMS Support Pricing
o The Kuhn Group provides basic RMS software installation and 2 hours of support time for the first lane and 1 hour for each additional licensed RMS lane.
o Microsoft Software Assurance (support Plan 'A') subscription. Benefits include all product updates, all service packs, access to CustomerSource web-based support, online training tutorial, ability to purchase 5-packs of support incidents, and discounts on per-incident support. The yearly subscription rate is 18% of the retail price of your Microsoft Retail Management System software.
o Microsoft Support Rates (telephone/email - assuming Software Assurance discount)
§ 5-Pack of Support Incidents (3 hour guarantee) $425.00
§ Per-Incident Support on a plan (Same day response) 95.00
§ Per-Incident Support w/out plan (Same day response) 125.00
o Kuhn Group Pre-Paid Hourly Support Rates (onsite/telephone/remote control/email as needed) *
|
Contracted Hours |
Contract Period |
Hourly Rate |
|
≥ 36 hours |
1 year |
$ 40/hr |
|
≥ 18 hours |
1 year |
$ 50/hr |
|
≥ 12 hours |
1 year |
$ 60/hr |
o Kuhn Group Setup Special *
We offer a special support package for new Retail Management System installations. We will provide 10 hours of support (onsite/telephone/remote control/email as needed) for $500. Use it for training, database setup, data import, etc to get your store up and running! This is a time-limited deal - support hours must be used within 60 days of initial Retail Management software installation!
o Kuhn Group Telephone Support Hotline
We will provide telephone-based support as needed to designated individuals at your store for a flat monthly rate as low as $75/month. Call us for details!
Contact us for customized support options and rates.
*Onsite
Service is billed in 15-minute intervals with a minimum of 30 minutes.
*Telephone support is billed in
15-minute intervals with a minimum of 15 minutes.
*The first one hour of travel
per day is free. Additional travel time is billed in 15-minute intervals at $40
per hour.
Pricing does NOT include applicable state/local sales tax. That will be added at time of sale.
You may contact us at 877-367-5846 toll-free anytime!